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Afghanistan AFN ؋
Åland EUR €
Albanien ALL L
Algeriet DZD د.ج
Andorra EUR €
Angola PLN zł
Anguilla XCD $
Antigua och Barbuda XCD $
Argentina PLN zł
Armenien AMD դր.
Ascension SHP £
Australien AUD $
Bahamas BSD $
Bahrain PLN zł
Bangladesh BDT ৳
Barbados BBD $
Belgien EUR €
Belize BZD $
Benin XOF Fr
Bermuda USD $
Bhutan PLN zł
Bolivia BOB Bs.
Bosnien och Hercegovina BAM КМ
Botswana BWP P
Brasilien PLN zł
Brittiska Jungfruöarna USD $
Brittiska territoriet i Indiska oceanen USD $
Brunei BND $
Bulgarien EUR €
Burkina Faso XOF Fr
Burundi BIF Fr
Caymanöarna KYD $
Centralafrikanska republiken XAF CFA
Chile PLN zł
Colombia PLN zł
Cooköarna NZD $
Costa Rica CRC ₡
Côte d’Ivoire XOF Fr
Curaçao ANG ƒ
Cypern EUR €
Danmark DKK kr.
Djibouti DJF Fdj
Dominica XCD $
Dominikanska republiken DOP $
Ecuador USD $
Egypten EGP ج.م
Ekvatorialguinea XAF CFA
El Salvador USD $
Eritrea PLN zł
Estland EUR €
Etiopien ETB Br
Falklandsöarna FKP £
Färöarna DKK kr.
Fiji FJD $
Filippinerna PHP ₱
Finland EUR €
Förenade Arabemiraten AED د.إ
Frankrike EUR €
Franska Guyana EUR €
Franska Polynesien XPF Fr
Franska sydterritorierna EUR €
Gabon XOF Fr
Gambia GMD D
Ghana PLN zł
Gibraltar GBP £
Grekland EUR €
Grenada XCD $
Grönland DKK kr.
Guadeloupe EUR €
Guatemala GTQ Q
Guernsey GBP £
Guinea GNF Fr
Guinea-Bissau XOF Fr
Guyana GYD $
Haiti PLN zł
Honduras HNL L
Hongkong SAR HKD $
Indien INR ₹
Indonesien IDR Rp
Irak PLN zł
Irland EUR €
Island ISK kr
Isle of Man GBP £
Israel ILS ₪
Italien EUR €
Jamaica JMD $
Japan JPY ¥
Jemen YER ﷼
Jersey PLN zł
Jordanien PLN zł
Julön AUD $
Kambodja KHR ៛
Kamerun XAF CFA
Kanada CAD $
Kap Verde CVE $
Karibiska Nederländerna USD $
Kenya KES KSh
Kina CNY ¥
Kirgizistan KGS som
Kiribati PLN zł
Kokosöarna AUD $
Komorerna KMF Fr
Kongo-Brazzaville XAF CFA
Kongo-Kinshasa CDF Fr
Kosovo EUR €
Kroatien EUR €
Kuwait PLN zł
Laos LAK ₭
Lesotho PLN zł
Lettland EUR €
Libanon LBP ل.ل
Liberia PLN zł
Libyen PLN zł
Liechtenstein CHF CHF
Litauen EUR €
Luxemburg EUR €
Macao SAR MOP P
Madagaskar PLN zł
Malawi MWK MK
Malaysia MYR RM
Maldiverna MVR MVR
Mali XOF Fr
Malta EUR €
Marocko MAD د.م.
Martinique EUR €
Mauretanien PLN zł
Mauritius MUR ₨
Mayotte EUR €
Mexiko PLN zł
Moçambique PLN zł
Moldavien MDL L
Monaco EUR €
Mongoliet MNT ₮
Montenegro EUR €
Montserrat XCD $
Myanmar (Burma) MMK K
Namibia PLN zł
Nauru AUD $
Nederländerna EUR €
Nepal NPR Rs.
Nicaragua NIO C$
Niger XOF Fr
Nigeria NGN ₦
Niue NZD $
Nordmakedonien MKD ден
Norfolkön AUD $
Norge PLN zł
Nya Kaledonien XPF Fr
Nya Zeeland NZD $
Oman PLN zł
Österrike EUR €
Östtimor USD $
Pakistan PKR ₨
Palestinska territorierna ILS ₪
Panama USD $
Papua Nya Guinea PGK K
Paraguay PYG ₲
Peru PEN S/
Pitcairnöarna NZD $
Polen PLN zł
Portugal EUR €
Qatar QAR ر.ق
Réunion EUR €
Rumänien RON Lei
Rwanda RWF FRw
S:t Barthélemy EUR €
S:t Helena SHP £
S:t Kitts och Nevis XCD $
S:t Lucia XCD $
S:t Pierre och Miquelon EUR €
S:t Vincent och Grenadinerna XCD $
Saint-Martin EUR €
Salomonöarna SBD $
Samoa WST T
San Marino EUR €
São Tomé och Príncipe STD Db
Saudiarabien SAR ر.س
Schweiz CHF CHF
Senegal XOF Fr
Serbien RSD РСД
Seychellerna PLN zł
Sierra Leone SLL Le
Singapore SGD $
Sint Maarten ANG ƒ
Slovakien EUR €
Slovenien EUR €
Somalia PLN zł
Spanien EUR €
Sri Lanka LKR ₨
Storbritannien GBP £
Sudan PLN zł
Surinam PLN zł
Svalbard och Jan Mayen PLN zł
Sverige SEK kr
Swaziland PLN zł
Sydafrika PLN zł
Sydgeorgien och Sydsandwichöarna GBP £
Sydkorea KRW ₩
Sydsudan PLN zł
Taiwan TWD $
Tanzania TZS Sh
Tchad XAF CFA
Thailand THB ฿
Tjeckien CZK Kč
Togo XOF Fr
Tokelauöarna NZD $
Tonga TOP T$
Trinidad och Tobago TTD $
Tristan da Cunha GBP £
Tunisien PLN zł
Turkiet PLN zł
Turks- och Caicosöarna USD $
Tuvalu AUD $
Tyskland EUR €
USA USD $
USA:s yttre öar USD $
Uganda UGX USh
Ungern HUF Ft
Uruguay UYU $U
Vanuatu VUV Vt
Västsahara MAD د.م.
Vatikanstaten EUR €
Venezuela USD $
Vietnam VND ₫
Wallis- och Futunaöarna XPF Fr
Zambia PLN zł
Zimbabwe USD $

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FAQ

Ordering & Payment

How do I place an order?
Choose your item from the catalog, add it to your cart, and proceed to checkout. Enter your contact and shipping details, then select your payment method. You'll receive an order confirmation by email.

Can I ask for help choosing an item?
Yes. If you need help selecting a shade, size, or style, contact us — we're happy to help you find the right piece.

Will the color match exactly what I see in photos?
We do our best to represent colors accurately, but shades may vary slightly depending on your screen settings, lighting, and the natural character of the yarn. If the exact shade matters to you, message us before ordering.

What payment methods are accepted?
We accept all major credit and debit cards (Visa, Mastercard, and others) via secure checkout, processed through Stripe. Depending on your device and browser, Apple Pay and Google Pay may also be available at checkout.

What if my payment doesn't go through?
Check your card details and available limit. If the issue continues, contact us and we'll help resolve it.

Shipping & Delivery

How is my order shipped, and how much does it cost?
Orders are shipped via different delivery company, depending on country, to addresses across Europe. Shipping cost is calculated at checkout based on your location and chosen delivery method.

How long does delivery take?
Delivery time depends on your country and shipping method — estimated timeframes are shown at checkout, and you'll receive tracking once your order ships.

Will I need to pay customs or import fees?
The price shown at checkout covers the item and shipping. Depending on your country's import regulations, local customs duties or VAT may be charged separately by the delivery carrier upon arrival — these are set by your country, not by us, so we're unable to predict the exact amount in advance.

What should I check when my order arrives?
Check that the packaging is intact and the contents match your order. If anything looks damaged or incorrect, contact us as soon as possible.

Returns & Exchanges

Can I return an item if it doesn't suit me?
Yes. If the item doesn't work for you — size, shade, style, or otherwise — you can request a return or exchange within 30 days of delivery.

Which items can be returned?
Items must be unused, in their original condition, with all tags, labels, and packaging intact. Items showing signs of wear, damage, stains, or odors cannot be accepted.

How do I start a return, and when will I get my refund?
Contact us by email with your order details, and we'll guide you through the process. Refunds are processed once the returned item is received and inspected; the time for funds to appear depends on your bank or payment provider.

Product & Care

What's the difference between a "pautinka" (lace shawl) and a warm down shawl?
A pautinka is a lighter, more delicate lace piece — often chosen for elegant looks, gifts, or moments when airiness matters most. A warm down shawl is denser, better suited for cold weather and everyday warmth.

How do I choose the right shawl?
Think about how you'll wear it: a pautinka suits a lighter, refined look; a dense down shawl is better for warmth. For gifting, classic shades and versatile sizes tend to work well. If you're unsure, message us.

How do I care for and store a down item?
Natural down needs gentle care — follow the label instructions and avoid harsh washing, high temperatures, heavy spinning, or improper storage. Store it somewhere dry, away from direct sunlight and moisture, without compressing it too tightly.

Is it normal for the item to become fluffier over time?
Yes — this is natural for genuine down. Over time, the fibers open up slightly, making the piece softer and more voluminous. It's a characteristic of the material, not a flaw.

Gifts & Authenticity

Can I order something as a gift, and is gift wrapping available?
Yes. Many ORENSHAL pieces make wonderful gifts, and gift packaging can be added at checkout where available. Tell us who you're shopping for, your budget, and the occasion — we'll help you choose.

How do I know I'm buying a genuine Orenburg down shawl?
Purchase only from our official store. ORENSHAL is built on the foundation of the Orenburg Down Shawl Factory — an enterprise directly tied to the authentic Orenburg down-knitting craft, and the registered holder of Russia's Appellation of Origin for "Orenburg Down Shawl," a legal designation confirming genuine regional origin.

Why can't a genuine Orenburg down shawl be very cheap?
The price reflects the natural material, the production process, yarn quality, skilled craftsmanship, and the preservation of a centuries-old tradition. A very low price is often a sign the item has no real connection to authentic Orenburg down-knitting.

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